Axis Carbon Privacy Policy
Last updated: 3 November 2026
1. Who we are
Axis Carbon (Pty) Ltd (registration number 2020/090334/07) is a South African company that trades chrome concentrate and offers customs clearing and transport services. In this policy, “we” and “us” mean Axis Carbon. We are the responsible party for the personal information we collect, under the Protection of Personal Information Act 4 of 2013 (POPIA).
Registered office: Farm Geduld, Scheepmoor, Mpumalanga, 2352, South Africa. Email: office@axiscarbon.co.za
2. What we collect
Details you send us through our website, email, social media or lead forms: your name, company, role, email address, phone number and the content of your message, such as a loading point, cargo, tonnage or timing.
Information we need to do business with you: company registration and tax details, director and signatory details, identity documents, bank confirmation letters, and trade and shipping documents.
Basic website data that our website platform collects through cookies, such as pages viewed, device and browser type, and approximate location.
Most of this comes directly from you. When we verify a counterparty, we may also check public sources such as company registers.
3. Why we use it
• To reply to your enquiry and prepare a quote.
• To verify counterparties before we trade.
• To carry out supply, clearing and transport agreements.
• To keep accounting, tax and customs records as the law requires.
• To send you updates about our services, only if you have agreed to receive them or are an existing client. Every update lets you unsubscribe.
Giving us your details is voluntary. Without them we may not be able to reply, quote or trade with you.
4. Who we share it with
We share personal information only as far as each purpose needs, with:
• licensed clearing agents, transporters, inspection laboratories and port or warehouse operators involved in your shipment;
• banks, payment providers and financiers;
• our accountants, auditors and legal advisers;
• service providers that host our website, email and files;
• government authorities, such as the South African Revenue Service and customs authorities, when the law requires it.
We do not sell personal information.
5. Transfers outside South Africa
We work across South Africa and Zimbabwe and with buyers in China, and some of our service providers store data outside South Africa. We transfer personal information across borders only as POPIA allows: where the recipient is bound by adequate data protection law or a binding agreement, where the transfer is needed for a contract with you or in your interest, or with your consent.
6. How long we keep it
We keep personal information only as long as we need it for the purpose we collected it for, or as long as tax, customs and company law requires us to keep records. After that we delete it or make it anonymous.
7. How we protect it
We use reasonable technical and organisational measures, including access controls and secure storage, to protect personal information against loss, misuse and unauthorised access. If a security compromise affects your information, we will notify you and the Information Regulator as POPIA requires.
8. Your rights
You may ask us:
• whether we hold personal information about you, and for a copy of it;
• to correct or delete information that is inaccurate, out of date or no longer needed;
• to stop using your information, including for direct marketing;
• to withdraw a consent you gave us.
Email office@axiscarbon.co.za with “PRIVACY” in the subject. We may ask you to confirm your identity first.
9. Cookies
Our website uses cookies that keep it working and help us understand how it is used. You can accept or reject non-essential cookies in the cookie banner, or block cookies in your browser.
10. Children
Our services are for businesses. We do not knowingly collect personal information from anyone under 18.
11. Questions and complaints
Our Information Officer is Sisonke Mgwebi, Chief Executive Officer, at office@axiscarbon.co.za. If you are not satisfied with our response, you may complain to the Information Regulator (South Africa) at POPIAComplaints@inforegulator.org.za or through inforegulator.org.za.
12. Changes
We may update this policy. The date at the top shows the latest version.